Frequently Asked Questions
Quick answers to the questions we hear most.
Where do you ship?
We currently ship to addresses in the United States, including APO/FPO addresses where carriers allow.
How long does shipping take?
Orders are processed in 1–3 business days, and most orders arrive within 6–14 business days of the order date. See our Shipping Policy for details.
Is shipping free?
Yes — standard shipping is free on U.S. orders over $75. A flat shipping fee shown at checkout applies to smaller orders.
How do I track my order?
As soon as your order ships we email you a tracking number and link. If you haven’t received it within 5 business days of ordering, contact us.
Can I return an item?
Yes. Most items can be returned within 30 days of delivery. Goodly Ease Nerve Relief Lotion is covered by our 90-day money-back guarantee. For hygiene and safety reasons some other items, like opened supplements and intimate wellness products, can only be returned if unopened. See Returns & Refunds.
When will I get my refund?
Once we receive and inspect your return, we issue the refund to your original payment method within 5 business days. Your bank may take a few extra days to post it.
Can I change or cancel my order or subscription?
Email us as soon as possible. If your order hasn’t been processed yet, we’ll gladly change or cancel it. Subscriptions can be cancelled or skipped anytime before the next shipment is processed.
Are your products a substitute for medical care?
No. Our products are for general comfort and wellness and are not intended to diagnose, treat, cure or prevent any disease. Please read our Medical Disclaimer and talk to your healthcare provider about any health concerns.
How do I contact you?
Email support@goodlyease.com — we reply within 1–2 business days.